Feb 25 2015

Intermittent Problems Uploading Files to a Course Drop Box - UPDATED

Posted by Brian Klaas at 3:09 PM CoursePlus

We're aware that in the past few days, a small number of students have had problems uploading files to CoursePlus Drop Boxes. The upload appears to succeed, but no confirmation email is sent to the student after the uplaod and the file doesn't show up for faculty and TAs in the class.

The cause of the problem is in the code from the third party vendor that creates the tool where you can pick files from your computer, Dropbox, JHBox, or Google Drive for uploading into the course Drop Box. There are intermittent failures in this service, and the third party vendor is investigating. They've been responsive, but aren't able to pinpoint this intermittent problem just yet.

Again, this problem does not affect all course Drop Boxes in CoursePlus. It is intermittent and affects Drop Box submissions randomly. 

As soon as we know more, we'll post here. You can also contact CTL Help directly for updates. 


Update Feb 27: We've verified with the vendor that the problems with Drop Box submissions intermittently failing was resolved right around the time that this post was made. We haven't (and they have not) seen any problems since late Tuesday, February 24.

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