CTL Help

If you're having a problem with CoursePlus, you can start with the Frequently Asked Questions, below, or just open a help call.

Before asking for help:

  • Can you repeat the problem? A problem you can't repeat is really hard for us to solve.
  • Did you check the Frequently Asked Questions to see if this question has been answered?
  • If you answered yes to both, then...

Open a Help Call

Frequently Asked Questions

The most-requested FAQs:

  • I was told that I need to clear my Web browser's cache. How do I do that? Answer »
  • I was able to log into CoursePlus previously, but now I get an error when I try to login via JHED. Answer »
  • Why can I not access the certificate for my training course? Answer »
  • I logged into my account to find the course I registered for is not listed. I confirmed with Registrar that I'm enrolled in the class. Why isn't it showing up? Answer »
  • I cannot access my course. I see "Site Unavailable" when looking at the "My Courses" list. Answer »
  • During my quiz/exam/final I ran into issues submitting my final answers. What do I do now? Answer »
Search or browse more FAQs

CoursePlus Guide


CoursePlus 101

How to Install

Online Course Tools

Quick Links:

Visit the CTL Blog for updates on course tools and news related to online education.

Follow @courseplus on Twitter for the latest bugs and known problems with CoursePlus.