Feb 13 2015

CoursePlus Outage on Friday, February 13, 2015

Posted by Brian Klaas at 8:40 AM CoursePlus

CoursePlus was unvailable from 7:52:33 AM until 8:17:20 AM today, Friday, February 13, 2015. JHSPH IT performed security updates on all CoursePlus servers early this morning and all CoursePlus servers responded without issue after the update. However, at 7:52:33 AM, the database cluster which powers CoursePlus began rejecting all connections. Fortunately, JHSPH IT was able to force over connections from one part of the cluster to another part of the cluster, which allowed CoursePlus to get back online at 8:17:20 AM.

We know that any downtime with CoursePlus is a huge inconvenience to everyone at the School, and thank you for your patience today. We should note that today's outage was the first unplanned downtime that CoursePlus has had since September 2013. Here's hoping it's another 16 months —or longer! — before the next unplanned outage for CoursePlus!

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