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Please first answer these questions:

  • Can you repeat this problem? If you suddenly encounter a technical problem, see if it continues to happen. It's easier to solve repeatable problems.
  • Did you restart your computer? Many problems go away when you restart your computer.
  • Did you provide details about the problem? Details about your problem help us solve the problem much faster.


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CTL Help staff endeavor to answer tech support emails within two business hours (Monday-Friday, 8:30am-5pm Eastern time).