CTL Help

If you're having a problem with CoursePlus or online courses, you can start with the Frequently Asked Questions, below, or just open a help call.

Before asking for help:

  • Can you repeat the problem? A problem you can't repeat is really hard for us to solve.
  • Did you check the Frequently Asked Questions to see if this question has been answered?
  • If you answered yes to both, then...

Open a Help Call

Frequently Asked Questions

The five most-requested FAQs:

  • I was told that I need to clear my Web browser's cache. How do I do that? Answer »
  • I'm trying to get in to my LiveTalk and I see a "Connecting..." message, but I never actually connect to the LiveTalk. What's going on? Answer »
  • How can I test if I can connect to the LiveTalk server? Answer »
  • I logged into my account to find the course I registered for is not listed. I confirmed with Registrar that I'm enrolled in the class. Why isn't it showing up? Answer »
  • I requested a link be sent via email so that I can download my course material. But when I click the download link from the email, I get an error message. What am I doing wrong? Answer »
Search or browse more FAQs