Viewing by month: September 2011

Sep 29 2011

New CTLT Help Site

The CTLT Help team is responsible for technical support for online courses, CoursePlus, and TRAMS. They've created a lot of documentation and support information over the years, and that information is distributed across different websites. That's not really an ideal way for you to find information or for them to work. As a result, we've consolidated all of the CTLT Help and support/tutorial documentation onto a new CTLT Help site:

The online course system is now pointing to this new site in most places. (Links in presentations or Word files may not yet be updated.) In the next week or so, help links in CoursePlus will also start pointing to this site. Additional frequently asked questions have been added to this site to address common isssues in CoursePlus, and this new site now links to the CoursePlus 101 movies for faculty.

There will still be in-page, contextual help movies for most course tools inside of the online courses and CoursePlus. There's no good reason to make you jump to a different website to see the help documentation on how to set up a quiz or return Drop Box files through the Gradebook. 

One additional advantage of having CTLT Help on a different site is this: if either the online courses website or CoursePlus becomes unavailable for some reason, you can still contact CTLT Help on this new site. That's very helpful in case of unexpected outages on CoursePlus or the online courses.

Posted by Brian Klaas at 9:34 AM - Categories: General | Online Courses | CoursePlus

Sep 13 2011

Running Mac OS X 10.7 "Lion"? Update Your Flash Player

If you're running Mac OS X 10.7 (aka "Lion"), you need to update your Flash Player to the absolute latest version. Students running OS 10.7 have reported problems connecting to LiveTalk, handling the Flash Player security window in LiveTalk, and with audio playback in online lectures. All of these problems are related to older versions of the Flash Player running under Mac OS X 10.7.

If you're having any of these problems, you need to download the latest version of the Flash Player, then restart your computer. The restart is really important. A restart ensures that your Web browser (Safari, Firefox, Chrome) is using the latest version of the Flash Player, and not an older version that's still running in memory.

Adobe continues to work on bugs with the Flash Player running under Mac OS X 10.7, so it's a good idea to continue updating your Flash Player when prompted to do so.

As always, if you have problems, please feel free to contact CTLTHelp.

Posted by Brian Klaas at 10:52 AM - Categories: Online Courses

Sep 2 2011

New Web Event Posted

A new web event has been posted and is available for review:

  • Toward a Scientific Vision for the Next Ten Years
    Alan Guttmacher, MD
    Director, Eunice Kennedy Shriver National Institute of Child Health & Human Development, National Institutes of Health


Posted by Kathy Gresh at 2:41 PM - Categories: Web Events

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